Frequently Asked Questions (FAQ)

Welcome to REPVAGO!

We're here to make your shopping experience simple and convenient. Below you will find answers to common questions about our products, orders, shipping, returns, and customer support.

If you need additional assistance, please contact our customer service team at service@repvago.com.

1. About REPVAGO

What is REPVAGO?

REPVAGO is an online store offering a selection of seasonal decorations, holiday accessories, garden and outdoor products, and practical everyday items.

We aim to bring together useful products and thoughtful finds that make everyday living and special occasions more enjoyable.

How can I contact REPVAGO?

You can contact our customer service team using the following details:

Email: service@repvago.com

Phone: +1 7122158176

Where is REPVAGO operated?

Our online store is operated by:

Jinzhong Liangye General Merchandise Co., Ltd.

Our registered business address is:

No. 131, Area B,
Jinzhong Xinqidian Entrepreneurship Space Services Co., Ltd.,
2nd Floor, Building 3, Juyan Wealth Plaza,
No. 299 Guang'an Street, Anning Subdistrict,
Yuci District, Jinzhong, Shanxi, China.

2. Products and Orders

How do I place an order?

Browse our online store, select your preferred products and available options, add them to your shopping cart, and proceed to checkout.

Follow the checkout instructions to enter your shipping information and complete payment.

You will receive an order confirmation email after your order has been successfully submitted.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible at service@repvago.com.

Cancellation requests received before fulfillment or shipment will be reviewed and accommodated where possible.

Once an order has been shipped, cancellation may no longer be possible. In that case, you may request a return after delivery under our 30-day return policy.

How can I check my order status?

After placing an order, you will receive an order confirmation email.

Once your order has been dispatched, tracking information will be provided when available.

You can also contact our customer service team with your order number for assistance.

What should I do if I enter the wrong shipping address?

Please contact us as soon as possible if you notice an error in your shipping address.

We will make reasonable efforts to correct the information before your order is dispatched.

Once an order has been shipped, address changes may no longer be possible.

3. Shipping and Delivery

How long does order processing take?

Our standard order processing time is 1–3 business days.

During this period, we verify order information, prepare products, package purchases, and arrange shipment.

Business days exclude weekends and applicable public holidays.

How long does shipping take?

After processing and dispatch, standard shipping generally takes 12–15 business days.

What is the total estimated delivery time?

The estimated total delivery time is approximately 13–18 business days from the date your order is placed.

Shipping Stage	Estimated Time
Order Processing	1–3 business days
Shipping Transit	12–15 business days
Total Estimated Delivery	13–18 business days

These timeframes are estimates and are not guaranteed delivery dates.

Will I receive a tracking number?

Tracking information will be provided when available after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after shipment.

Why hasn't my tracking information updated?

Tracking information may take some time to appear or update after an order has been dispatched.

Occasional delays may occur because of carrier processing, transportation, customs inspections, or other logistical circumstances.

If your tracking information remains unchanged for an extended period, please contact us with your order number.

What if my order is delayed?

Although we aim to deliver within the estimated timeframe, delays may occur due to weather conditions, customs procedures, transportation disruptions, public holidays, or carrier operations.

If your order has not arrived within the estimated delivery timeframe, please contact our customer service team.

We will review the available shipping information and assist you.

Are shipping fees included in the product price?

Shipping fees, if applicable, will be displayed during checkout before you complete your purchase.

The applicable cost may depend on your delivery destination, package characteristics, and available shipping methods.

Will I need to pay customs duties or import taxes?

Depending on your destination country or region, customs duties, import taxes, or other local charges may apply.

Unless expressly stated otherwise during checkout, customers are responsible for applicable import duties and taxes imposed by their destination country.

4. Returns and Refunds

What is REPVAGO's return policy?

We offer a 30-day return period starting from the date you receive your order.

To request a return, please contact us within 30 days after delivery.

Our customer service team will review your request and provide the applicable return instructions.

How do I request a return?

Please email service@repvago.com with:

• Your order number.

• The product you wish to return.

• The reason for your return.

• Relevant photographs, if applicable.

Please wait for our return instructions before sending any products back.

What condition should returned products be in?

Products should generally be unused and in their original condition.

Original packaging, accessories, and included components should be returned where reasonably possible.

Return requests are reviewed according to the circumstances and applicable consumer protection laws.

Who pays for return shipping?

For returns involving a confirmed damaged, defective, or incorrectly supplied product, REPVAGO will cover the necessary corrective shipping costs.

For returns due to personal preference or a change of mind, return shipping costs may be the customer's responsibility, subject to applicable law and the instructions provided by our customer service team.

What should I do if my product arrives damaged?

If your product arrives damaged or defective, please contact us as soon as reasonably possible.

Include:

• Your order number.

• A description of the issue.

• Clear photographs of the affected product.

• Photographs of the packaging, where applicable.

After reviewing your request, we may arrange a replacement, reshipment, exchange, or refund as appropriate.

For confirmed product issues, you will not be charged for necessary corrective shipping.

What if I receive the wrong product?

Please contact us at service@repvago.com and provide your order number and photographs of the item received.

After reviewing the issue, we will arrange an appropriate solution, such as reshipment, replacement, exchange, or refund.

How long does a refund take?

Approved refunds will generally be issued to the original payment method after the return has been reviewed and any necessary inspection has been completed.

The time required for the funds to appear in your account depends on your payment provider, bank, or card issuer.

Can I exchange a product instead of returning it?

Yes. Please contact our customer service team to discuss an exchange.

Exchanges and replacements are subject to product availability.

If the requested replacement is unavailable, we may offer another appropriate solution, including a refund.

5. Payment and Checkout

What payment methods can I use?

Available payment methods are displayed at checkout.

You can review the payment options available for your order before completing your purchase.

Is my payment information secure?

Payments are processed through the payment services made available during checkout.

We work with third-party service providers to support payment processing and website security.

For more information about how personal information is collected and processed, please review our Privacy Policy.

What should I do if my payment fails?

If your payment is unsuccessful, please check your payment details and confirm that your payment method supports the transaction.

You may also contact your bank or payment provider for assistance.

If the issue continues, please contact our customer service team.

6. Customer Support

How can I get help with an existing order?

Please email us at service@repvago.com and include your order number and a description of your question.

This will help our team locate your order and assist you more efficiently.

What if I have a question that is not covered here?

We are happy to help.

Please contact REPVAGO using the information below, and our customer service team will review your inquiry.

7. Company and Contact Information

Website Name: REPVAGO

Website Operator:
Jinzhong Liangye General Merchandise Co., Ltd.

Business License Entity:
Jinzhong Liangye General Merchandise Co., Ltd.

Registered Business Address:

No. 131, Area B,
Jinzhong Xinqidian Entrepreneurship Space Services Co., Ltd.,
2nd Floor, Building 3, Juyan Wealth Plaza,
No. 299 Guang'an Street, Anning Subdistrict,
Yuci District, Jinzhong, Shanxi, China.

Customer Service Email:
service@repvago.com

Customer Service Phone:
+1 7122158176

Website:
https://repvago.com/

Thank you for choosing REPVAGO.

We appreciate your trust and look forward to helping you find thoughtful products for everyday living and seasonal moments.

REPVAGO — Thoughtful Finds for Every Season.