Return & Refund Policy
Return & Refund Policy
Last Updated: November 10, 2026
At REPVAGO, operated by Jinzhong Liangye General Merchandise Co., Ltd., we want you to be satisfied with your purchase.
If you are not completely satisfied with an item, or if your order arrives damaged, defective, or incorrect, we are here to help.
This Return & Refund Policy explains our return eligibility, return procedures, exchanges, replacement arrangements, and refund process.
1. 30-Day Return Policy
We offer a 30-day return period starting from the date you receive your order.
To be eligible for a return:
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You must contact us within 30 days after receiving your order.
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You must provide your order number and reason for the return.
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The item should generally be unused and in its original condition.
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Original packaging, accessories, and included components should be returned where reasonably possible.
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You must receive return instructions from our customer service team before sending the item back.
Returns requested after the 30-day period may not be accepted, except where otherwise required by applicable law.
Nothing in this policy limits mandatory consumer rights available under applicable laws.
2. Return Eligibility
We accept eligible return requests for reasons including:
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You changed your mind about a purchase.
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The product does not meet your expectations.
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You selected the wrong product or option.
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The product is damaged or defective.
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You received an incorrect item.
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The product differs materially from its description.
Each request will be reviewed according to the circumstances and applicable consumer protection requirements.
Certain products may be excluded from returns where permitted by applicable law. Any applicable exclusions will be disclosed before purchase.
3. Damaged, Defective, or Incorrect Items
We take product quality and order accuracy seriously.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible after delivery.
To help us review your request, please provide:
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Your order number.
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A description of the problem.
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Clear photographs of the affected product.
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Photographs of the outer packaging and shipping label, where applicable.
After reviewing the information, our customer service team will determine an appropriate resolution.
Depending on the circumstances, we may offer:
Replacement or Reshipment
We may arrange a replacement product or reship the correct item when available.
Exchange
We may offer an exchange for an appropriate replacement product, subject to product availability.
Refund
If a replacement or exchange is unavailable or unsuitable, we may issue a refund to your original payment method.
For confirmed damaged, defective, or incorrectly supplied products, REPVAGO will cover the necessary corrective shipping costs.
You will not be required to pay additional shipping charges for a corrective replacement or reshipment arranged because of our confirmed fulfillment error, subject to applicable law.
4. How to Request a Return
Please follow the steps below to request a return.
Step 1: Contact Customer Service
Email us at service@repvago.com with your return request.
Please include:
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Your full name.
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Order number.
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Product name.
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Reason for return.
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Photographs, if relevant.
Step 2: Wait for Return Instructions
Our customer service team will review your request and provide the applicable return instructions.
Please do not send products to our registered business address unless we have specifically authorized that address for returns.
Step 3: Prepare Your Return
Once your return is approved, carefully package the item according to the instructions provided.
Please include the relevant order information to help us identify your return.
Step 4: Return the Item
Send the approved return to the return address provided by our customer service team.
Where available, we recommend using a shipping service with tracking information.
Step 5: Return Inspection and Resolution
After receiving the returned product, we will inspect it where necessary and notify you of the return outcome.
Approved requests will be handled through the applicable refund, replacement, or exchange arrangement.
5. Return Shipping Costs
For returns involving a confirmed damaged, defective, or incorrectly supplied product, REPVAGO will cover the necessary return or corrective shipping costs.
For returns due to personal preference, a change of mind, or other non-product-related reasons, return shipping costs may be the customer's responsibility, subject to applicable law and the return instructions provided by our customer service team.
Any applicable return shipping responsibilities will be communicated during the return authorization process.
Original shipping fees, if any, will be handled in accordance with applicable law and the circumstances of the return.
6. Refund Policy
Once a return has been approved and any required inspection has been completed, we will arrange the applicable refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
We do not normally issue refunds to a different payment account unless required or permitted by the relevant payment provider and applicable law.
Refund Processing Time
After a refund is approved, we will initiate the refund within 5 business days.
The time required for the funds to appear in your account may vary depending on:
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Your payment method.
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Your bank or card issuer.
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Your payment service provider.
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Financial institution processing schedules.
Please contact your payment provider if an approved refund has been issued but has not appeared in your account within its normal processing timeframe.
Partial Refunds
In certain circumstances, a partial refund may be considered where an item is returned with missing components, damage caused after delivery, or other conditions affecting its return eligibility, to the extent permitted by applicable law.
We will explain the reason for any proposed partial refund before processing it.
7. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at service@repvago.com.
Cancellation requests received before fulfillment or shipment will be reviewed and accommodated where possible.
Once an order has been shipped, cancellation may no longer be possible.
In that situation, you may request a return after receiving the product in accordance with our 30-day return policy.
If an order is canceled after payment has been collected, the applicable refund will be issued to the original payment method.
8. Exchanges and Replacements
If you would like to exchange a product, please contact our customer service team before returning the item.
Exchanges and replacements are subject to product availability.
If the requested replacement is unavailable, we may offer an alternative solution, including a refund where appropriate.
For confirmed damaged, defective, or incorrect products, we will arrange a reasonable corrective solution without charging additional corrective shipping fees.
9. Delivery Issues and Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us with your order number.
Our standard delivery estimates are:
| Shipping Stage | Estimated Time |
|---|---|
| Order Processing | 1–3 business days |
| Shipping Transit | 12–15 business days |
| Total Estimated Delivery | 13–18 business days |
These timeframes are estimates and are not guaranteed delivery dates.
If your tracking information shows that an order has been delivered but you have not received it, please check your delivery location and contact the carrier where appropriate.
If the issue remains unresolved, contact our customer service team for further assistance.
We will review the available shipping information and help determine the appropriate next steps.
10. Refunds for Unavailable Products
If a product becomes unavailable after an order has been placed and we cannot fulfill the purchase, we will notify you.
If the order cannot be fulfilled, the applicable payment will be refunded to the original payment method.
We will not knowingly substitute a different product without your agreement.
11. Important Notes
Please keep your order confirmation and relevant shipping information until your purchase is fully resolved.
We recommend contacting us before returning any product to avoid unnecessary shipping costs or delays.
All return, exchange, and refund requests will be handled fairly and in accordance with applicable consumer protection laws.
Nothing in this policy is intended to remove or restrict any statutory rights you may have under the laws applicable to your purchase.
12. Contact Information
If you have questions about returns, refunds, replacements, exchanges, or order cancellations, please contact our customer service team.
Website Name: REPVAGO
Website Operator:
Jinzhong Liangye General Merchandise Co., Ltd.
Business License Entity:
Jinzhong Liangye General Merchandise Co., Ltd.
Registered Business Address:
No. 131, Area B,
Jinzhong Xinqidian Entrepreneurship Space Services Co., Ltd.,
2nd Floor, Building 3, Juyan Wealth Plaza,
No. 299 Guang'an Street, Anning Subdistrict,
Yuci District, Jinzhong, Shanxi, China.
Customer Service Email:
service@repvago.com
Customer Service Phone:
+1 7122158176
Website:
https://repvago.com/
Thank you for shopping with REPVAGO.
REPVAGO — Thoughtful Finds for Every Season.