Shipping Policy

Last Updated: November 10, 2026

At REPVAGO, operated by Jinzhong Liangye General Merchandise Co., Ltd., we aim to provide a reliable and convenient delivery experience.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase products from https://repvago.com/.

Please review the following information before placing your order.

1. Order Processing Time

Orders generally require 1–3 business days for processing.

During this period, we will:

• Verify your order information.

• Confirm payment authorization.

• Prepare and package the purchased products.

• Arrange shipment with the appropriate shipping carrier.

Business days exclude weekends and applicable public holidays.

Please note that order processing time is separate from shipping transit time.

Orders placed during holidays, promotional events, or periods of unusually high demand may require additional processing time.

2. Shipping and Delivery Time

After an order has been processed and dispatched, standard shipping generally takes 12–15 business days.

Our estimated delivery schedule is:

Shipping Stage	Estimated Time
Order Processing	1–3 business days
Shipping Transit	12–15 business days
Total Estimated Delivery	13–18 business days

The estimated total delivery time is calculated from the date the order is placed.

These timeframes are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, shipping carrier, customs procedures, weather conditions, and other circumstances beyond our reasonable control.

3. Shipping Fees

Applicable shipping fees will be displayed during checkout before you complete your purchase.

The shipping cost may vary depending on factors such as:

• Delivery destination.

• Order contents.

• Package size and weight.

• Available shipping methods.

Any applicable shipping charges will be shown before payment.

Please review your order summary carefully before completing checkout.

4. Shipping Destinations

Available shipping destinations and shipping options are displayed during checkout.

Shipping availability may depend on the destination address, product characteristics, and carrier service coverage.

Please ensure that your shipping address is accurate and complete when placing an order.

We cannot guarantee successful delivery if incorrect or incomplete address information is provided.

If you notice an error in your shipping address, contact us as soon as possible at service@repvago.com.

We will make reasonable efforts to assist with address corrections before the order is dispatched.

Once an order has been shipped, address changes may no longer be possible.

5. Order Confirmation and Tracking

After successfully placing an order, you will receive an order confirmation email containing your order details.

Once your order has been dispatched, tracking information will be provided when available.

You can use the tracking information to follow your shipment through the applicable shipping carrier.

Please allow some time for tracking information to become active after dispatch, as carrier systems may require additional time to update shipment records.

If you have not received tracking information or experience difficulties tracking your order, please contact our customer service team.

6. Delivery Delays

Although we work to process and dispatch orders within the estimated timeframes, certain circumstances may cause delivery delays.

These may include:

• Severe weather conditions.

• Customs inspections or clearance procedures.

• Transportation disruptions.

• Carrier operational delays.

• Public holidays.

• Incorrect or incomplete shipping information.

• Unexpected logistical circumstances.

If your order experiences an unusual delay, please contact us with your order number.

We will make reasonable efforts to check the shipment status and assist you.

7. Customs Duties and Import Taxes

Depending on the destination country or region, an order may be subject to customs duties, import taxes, or other local charges.

Where applicable, these charges may be assessed by the relevant customs authority.

Unless expressly stated otherwise during checkout, customers are responsible for applicable import duties, taxes, and customs-related charges imposed by their destination country.

Customs processing times may also affect the estimated delivery schedule.

We recommend checking local import requirements before placing an order if you have concerns about additional charges.

8. Incorrect, Missing, or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so that we can review the shipment status.

If an order is marked as delivered but you have not received it, we recommend checking:

• Your delivery location.

• Your mailbox or designated parcel area.

• With household members or neighbors.

• With the local shipping carrier.

If the issue remains unresolved, contact our customer service team with your order number and relevant delivery information.

We will review the circumstances and assist with the next appropriate steps.

9. Damaged, Defective, or Incorrect Items

We want you to receive the products you ordered in satisfactory condition.

If your order arrives damaged, defective, or different from the product you purchased, please contact us within a reasonable time after delivery.

To help us investigate the issue, please provide:

• Your order number.

• A description of the problem.

• Clear photographs of the affected product.

• Photographs of the outer packaging, where applicable.

After reviewing your request, we may offer an appropriate resolution, including:

• A replacement or reshipment.

• An exchange.

• A refund to the original payment method.

For confirmed damaged, defective, or incorrectly supplied items, we will not charge you for necessary corrective shipping.

All resolutions will be handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

10. Returns and Refunds

Eligible purchases may be returned within 30 days after the delivery date, subject to the conditions described in our Return & Refund Policy.

If you wish to return an item, please contact us before sending it back.

Our customer service team will provide the applicable return instructions.

Approved refunds will generally be issued to the original payment method.

The time required for a refund to appear in your account may vary depending on your payment provider, bank, or card issuer.

For complete information about return eligibility, return shipping costs, exchanges, and refunds, please review our Return & Refund Policy.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

11. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, business operations, or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

We encourage customers to review this policy before placing an order.

12. Contact Information

If you have questions about shipping, delivery, tracking, or an existing order, please contact us using the information below.

Website Name: REPVAGO

Website Operator:
Jinzhong Liangye General Merchandise Co., Ltd.

Business License Entity:
Jinzhong Liangye General Merchandise Co., Ltd.

Registered Business Address:

No. 131, Area B,
Jinzhong Xinqidian Entrepreneurship Space Services Co., Ltd.,
2nd Floor, Building 3, Juyan Wealth Plaza,
No. 299 Guang'an Street, Anning Subdistrict,
Yuci District, Jinzhong, Shanxi, China.

Customer Service Email:
service@repvago.com

Customer Service Phone:
+1 7122158176

Website:
https://repvago.com/

Thank you for shopping with REPVAGO.

REPVAGO — Thoughtful Finds for Every Season.